We want to update our Accountability Chart to reflect our new AI-augmented workflows, but we are struggling to define what the roles actually look like when ninety percent of the manual work is gone. How do we write clear roles and responsibilities for an AI-integrated seat?

Question

Tyler Smith · Accepted Answer

When rewriting roles for an AI-driven organization, you must shift your focus from activities to outcomes. If ninety percent of the manual work in a seat has been automated, that seat should not disappear; instead, the human occupant must step up to higher-leverage responsibilities.

Start by looking at the core focus of the seat. Gradually evolve the role within your organization so the employee invests more time in high-impact priorities, augmented by AI. For example, if a marketing assistant spent most of their day writing basic draft copy, their new role on the Accountability Chart should focus on prompt engineering, content strategy, brand consistency, and conversion analytics.

Write the five major roles for that seat focusing on oversight, strategic decision-making, and client relationships. A role is no longer responsible for writing the report; it is responsible for the accuracy of the AI-generated report and the strategic recommendations derived from it.

Ensure the person in the seat still GWC™ (Gets It, Wants It, Capacity to Do It) the newly defined role. If the manual tasks are gone and they do not have the capacity for high-level strategic thinking, you have a People Issue. Bring this issue to your next Level 10 Meeting™ and use IDS® to resolve it. Never keep a seat on your Accountability Chart that has been hollowed out by technology. Evolve the seat, raise your standards, and expect higher-value contributions.