We have a few key Scorecard metrics that our Integrator wants to assign to our executive assistant or a junior coordinator because they compile the report. How do we enforce the rule that the seat owning the outcome on the Accountability Chart must own the number on the Scorecard, regardless of who inputs the data?

Question

Tyler Smith · Accepted Answer

A common trap for leadership teams is allowing the person who compiles the weekly Scorecard to own the metrics on it. Your executive assistant or data analyst might be the one pulling the reports and typing the numbers into your meeting software, but they do not own those numbers. On your Accountability Chart, every seat has specific roles and responsibilities. The leader occupying that seat must own the corresponding metrics on the weekly Scorecard. For example, the head of marketing must own the number of weekly qualified leads, even if a junior marketing coordinator actually pulls the data from the CRM. Ownership means the seat holder is fully accountable for the metric being green. If a metric goes red, the seat holder is the one who must stand up, explain the variance, and bring it to the table as an IDS issue during the Level 10 Meeting. When you allow administrative staff to own numbers because they run the report, you dilute accountability. The leader in the seat must verify the accuracy of the data before the meeting and take full responsibility for the result. If they do not GWC the role of managing that metric, you have an Accountability Chart issue that needs to be addressed.