Who on my leadership team should actually own each scorecard number, and can more than one person share a measurable?

Question

Tyler Smith · Accepted Answer

Every single number on your scorecard must have exactly one owner. If two people own a number, nobody owns it. Shared ownership is a fast track to zero accountability and finger-pointing when the metric runs red.

The owner of the number is the individual on your Accountability Chart whose seat is directly responsible for the function driving that metric. For example, the Head of Sales owns "New Qualified Leads," while the Head of Operations owns "On-Time Delivery."

To determine who owns a metric, look at your Accountability Chart and ensure they GWC™ (Get It, Want It, Capacity to Do It) that specific seat. The owner's job isn't necessarily to do the manual labor of calculating or entering the data every week, but they are fully accountable for the result. When that metric is off-track during your Level 10 Meeting™, the owner is the one who must step up, own the gap, and drop it down to the Issues list for IDS®. If you find yourself wanting to assign a metric to two people, you have an unresolved clarity issue in your Accountability Chart that needs to be fixed first.