Can a front-line manager who does not sit on the leadership team be listed as the owner of a metric on our company Level 10 Scorecard, or must every number belong to someone in the room?

Question

Tyler Smith · Accepted Answer

Every single measurable on the company Scorecard must be owned by an individual sitting at the leadership team table. Listing an absent front-line manager or specialist as the owner of a metric on the company Scorecard destroys accountability and wastes meeting time.

When a number turns red during your weekly Level 10 Meeting, the person who owns that number must be present in the room to answer for it. If an absent manager is listed as the owner, the leadership team will spend five minutes making excuses for why the number missed, speculating on the data, or promising to check in with that employee after the meeting. That violates the purpose of running on data.

The leadership team member who oversees the department is the sole owner of that measurable on the company Scorecard. A front-line coordinator or operations specialist may gather the data and input it into the tool before the meeting, but the department head on the Accountability Chart owns the result.

If the number misses the weekly target, the leadership seat owner drops it down to the Issues List, owns the red status, and works with their peers to solve it during IDS. Front-line managers should own measurables on their own departmental scorecards, but the leadership Scorecard requires absolute, single ownership from the leaders sitting at the table.