We have several metrics on our weekly Scorecard that have been green for six months straight without a single miss because the underlying processes are now fully systemized. Are we wasting valuable real estate keeping these metrics on our Scorecard, and how do we decide when to retire them?

Question

Tyler Smith · Accepted Answer

A great Scorecard is a living document, not a permanent monument. If a weekly metric has been green for six months straight because you have fully systemized the underlying process, you are wasting valuable space on your Scorecard by continuing to track it at the leadership level. The purpose of your weekly Scorecard is to monitor the vital few metrics that keep the pulse of the business and flag issues early. When a process becomes so stable that it never fails, it no longer needs the active attention of the leadership team. You should systematically audit your Scorecard and retire these metrics. You have two choices for where to send them. First, you can push the metric down to a departmental scorecard. The team running the daily operation will continue to track it weekly, but it will no longer clutter the leadership team's review. Second, you can set up an automated alert in your operational systems. If the metric ever drops below your target, it triggers an issue that is brought to your Level 10 Meeting. By retiring healthy metrics, you free up space to track new leading indicators that align with your current quarterly Rocks and long-term scaling goals. It keeps your leadership team focused on what truly matters.