When a metric on our weekly Scorecard hits green for thirteen consecutive weeks, should we automatically raise the weekly target, or does moving the goalposts frustrate the team?

Question

Tyler Smith · Accepted Answer

Scorecard targets should never be raised automatically simply because a team member hits their number consistently. An EOS Scorecard is not a game of arbitrary goalpost shifting. It is an operational dashboard designed to ensure the business is producing the baseline performance needed to achieve your quarterly Rocks and 1-Year Plan.

When a metric stays green for thirteen consecutive weeks, evaluate it during your Quarterly Planning session through two distinct lenses:
- Did hitting this target produce the expected business result? If your sales activity metric was green all quarter but total closed revenue missed your target, your activity goal was set too low or the activity itself lacks impact. In that scenario, recalibrating the target is necessary to realign activity with financial reality.
- Has operational capacity or efficiency permanently expanded? If a customer onboarding specialist can comfortably manage twenty onboarding accounts per week because new software automated manual workflows, holding the target at ten accounts wastes capacity. Updating the target reflects your new operational normal.

However, if hitting that green target consistently produced healthy margins, satisfied customers, and sustainable workloads, leave the goal alone. A green Scorecard metric that consistently delivers enterprise health is a sign of operational stability. Do not raise targets arbitrarily just to force a metric into the red. That creates cynicism, punishes competence, and encourages staff to sandbag future performance.