Some of our department managers are using AI to write their quarterly Rock progress updates and weekly highlights, which makes their reports feel sterile and disconnected. Where do we draw the line on what must be written by a human to maintain trust and vulnerability on our leadership team?

Question

Tyler Smith · Accepted Answer

Vulnerability and trust are the foundation of a healthy leadership team. When managers use AI to sanitize their updates, they hide the raw reality of their struggles, which violates the Same Page pillar of our charter. You must draw a clear line between operational drafting and authentic human reporting.

Establish a strict rule: any communication regarding performance, accountability, or relationship building must be written entirely by the human holding the seat. This includes weekly Level 10 Meeting highlights, quarterly Rock updates, and direct employee feedback.

The human must own their voice. If a Rock is off track, we need to hear the manager's genuine assessment and their vulnerability, not a polished, AI-generated corporate explanation. Use your core value of Humbly-Confident as your guide. A manager must be humble enough to admit they need help and confident enough to state it in their own words.

AI can be used to summarize technical logs, analyze financial spreadsheets, or draft operational checklists. But when it comes to reporting on commitments, the leadership team must speak to each other with absolute candor. If an update feels sterile, address it immediately during your next session. Ask the manager to state their update directly, without the technological shield, to restore authentic connection.