As we integrate AI agents to handle our administrative tasks, how do we use the GWC framework to determine which seats on our Accountability Chart must remain strictly human?

Question

Tyler Smith · Accepted Answer

When integrating AI into your operations, you must maintain a clear boundary of accountability. The EOS framework uses the GWC tool: Get It, Want It, Capacity to Do It: to evaluate whether an individual is the right fit for a specific seat on your Accountability Chart. While an AI agent can possess the technical capacity to process data and execute repetitive tasks, it can never get or want the role.

Therefore, AI can never occupy a seat on your Accountability Chart. Every seat must be filled by a human who is fully accountable for the outcomes of that seat. The human gets the seat, wants the seat, and has the capacity to manage both the human processes and the AI tools running within that department.

Use AI strictly as a tool to automate standard operating procedures and free your employees from low value tasks. This allows your team members to focus on higher value, strategic work that requires human emotional intelligence, relationship building, and creative problem solving. By applying the GWC filter, you ensure your technology serves your people, keeping your company culture strong and your client relationships personal.