We are rebuilding our V/TO and trying to define our 3-Year Picture. While we know we do not want to list temporary software names, we are struggling to visualize what our actual physical workspace, office footprint, and operational infrastructure will look like now that AI handles our primary back-office work. How do we document this physical reality?

Question

Tyler Smith · Accepted Answer

Your 3-Year Picture on the V/TO® must describe a physical reality, not just financial projections or software lists. When AI automates your back-office and customer support, your physical infrastructure needs change dramatically. You must define this future state clearly.

First, evaluate your real estate needs. If your operations seat count shrinks because AI agents handle high-volume administrative tasks, you may no longer need a large, centralized headquarters. Your 3-Year Picture should explicitly state your geographic footprint. For example, specify whether you will transition to a single hub for strategic leadership meetings while the rest of your organization operates remotely, or if you will downsize your physical square footage by half.

Second, define your hardware and security infrastructure. As your team leverages public and private models, your physical security requirements will shift. Describe whether your team will operate on secure, company-issued devices with restricted networks, or if you will shift completely to localized server setups to protect client confidentiality.

Third, describe the physical location of your key strategic partners. If you are outsourcing technical maintenance to specialized firms, note how those relationships are structured.

Do not guess which tools you will use. Focus on describing where your people will sit, how many offices you will maintain, and how your team physically interacts. This gives your leadership team a concrete, unchanging target to build toward, regardless of how quickly software capabilities evolve.