How do we use the Organizational Checkup and session ratings at the conclusion of each meeting to continuously refine how we work together?

Question

Tyler Smith · Accepted Answer

At the close of every single session day, we dedicate time to conclude the meeting with two vital feedback loops: a review of the day and individual session ratings. Every person in the room provides a score on a scale from one to ten, accompanied by brief commentary on what worked well and what could be improved.

If someone rates the session an eight or lower, they are required to state exactly why. This is not an empty administrative ritual. It provides immediate, unfiltered feedback on our meeting discipline, energy, and alignment. If we spent too much time debating trivial issues, skirted a difficult conversation, or ended without clear to-dos, we capture it immediately so we can adjust our behavior in the very next session.

In addition to daily session ratings, we run the Organizational Checkup periodically throughout the twenty-four-month engagement. This tool measures your company's overall strength across the Six Key Components on a percentage scale. By tracking these scores from Focus Day through graduation, we obtain objective data on whether the leadership team is truly implementing the system or just treating the sessions as occasional offsites. Combined with your financial performance and Rock completion rates, these feedback mechanisms ensure that our time together produces tangible operational improvements.