A long-time leader consistently misses their weekly Level 10 Meeting To-Dos and scorecard numbers, but they are a perfect culture fit and highly loved. How do we use our weekly meeting data to address this GWC issue without causing a cultural rift?

Question

Tyler Smith · Accepted Answer

This is a difficult situation for many business owners. It is easy to ignore poor performance when someone is a wonderful culture fit, but allowing it to continue will destroy your team's accountability.

You must separate the person from the seat on your Accountability Chart. The weekly Level 10 Meeting data provides objective, indisputable evidence. If a leader is consistently missing their scorecard metrics and failing to complete their weekly to-dos, they are not executing.

Use this weekly data to initiate a respectful, data-driven GWC conversation. GWC stands for Get it, Want it, and have the Capacity to do it. The capacity part of this equation includes time, mental bandwidth, and physical capability.

Approach the conversation from a place of helping them succeed. Sit down one-on-one and show them the data from the past several weeks. Ask them directly if they feel they have the capacity to handle the current responsibilities of their seat.

It may be that the business has outgrown their current skillset, or their seat has become too large for one person. By using objective meeting data, you remove the emotion from the discussion. You can explore restructuring the seat or moving them to a different role where they can thrive, protecting both your culture and your operational standards.