Our leadership team is highly aligned, but we constantly struggle with data hygiene because the people responsible for updating the Scorecard keep inputting late or inaccurate numbers. How do we use Kolbe conative profiles to fix our weekly data entry problems?

Question

Tyler Smith · Accepted Answer

Data hygiene is rarely a capability issue; it is almost always a conative mismatch. If you have assigned data gathering to a leader who has a very low Follow Thru profile on the Kolbe Index, you are asking them to work against their natural grain, which always leads to failure.

Look at your Accountability Chart and map your team's Kolbe profiles. A leader with a high Quick Start and low Follow Thru will naturally prioritize new ideas over the administrative routine of updating a spreadsheet. Forcing them to manually extract and input numbers every Monday is a losing battle.

To fix this, separate the ownership of the metric from the task of data entry. While the department head must still own the performance of the number, you can assign the actual data collection and input task to an administrative support seat with a high Follow Thru profile.

Alternatively, automate the data pipeline. Use your IT resources or simple integrations to pull the numbers directly from your CRM or ERP into your scorecard software. If automation is not possible, set a hard deadline on Monday afternoon and have your Integrator leverage a high Follow Thru team member to audit the sheet before the Level 10 Meeting. Protect your leaders' energy by aligning their data duties with their natural striving instincts.