When we run our IDS® session, how do we use behavioral and cognitive tools to uncover whether an issue is a process failure or a fundamental behavioral mismatch in the seat?

Question

Tyler Smith · Accepted Answer

When an issue lands on your Level 10 Meeting™ list, it is easy to blame a bad process or a lack of training. However, the root cause is often a behavioral or cognitive mismatch with the seat on your Accountability Chart. To find the issue behind the issue during IDS®, look at the person's behavioral and cognitive profiles. Use data from Predictive Index Assessments and the Kolbe Index to compare their natural wiring against the seat requirements. Ask three diagnostic questions based on GWC™: Do they get it? Do they want it? Do they have the capacity to do it? Capacity is not just about time. It is about cognitive and conative alignment. If a seat requires high follow through to build repeatable systems, but the person in that seat is a high quickstart who naturally avoids routine, they will struggle. No amount of process documentation will fix a fundamental conative mismatch. During the Discuss step of IDS®, bring this data to the table. Instead of personal attacks, reference their profile. Discuss whether the seat requirements have outgrown their natural behavioral strengths. This keeps the conversation constructive and allows you to make healthy, smart structural decisions, such as moving the person to a seat that aligns with their natural talents.