Some of our long-term employees are struggling to keep up with our operational pace, but they are great culture fits. How do we use AI tools to upskill these team members so they can GWC their seats as our business scales?

Question

Tyler Smith · Accepted Answer

When a core employee fits your culture but struggles with the operational output of their seat, AI can bridge the capability gap. Do not assume they lack the capacity to do the job; they may just be bogged down by complex administrative workflows. You can build customized, internal AI assistants that act as real-time coaches for their specific roles. For example, if a customer service representative struggles to write professional, concise emails to demanding clients, give them an AI tool trained on your best client communications. The employee inputs their rough notes, and the AI drafts a polished response that matches your company voice. This allows the employee to leverage their natural empathy and relationship-building skills while the AI handles the technical execution. To ensure they GWC™ their updated seat, include AI tool proficiency as a clear expectation in their role description on your Accountability Chart. Provide structured, hands-on training sessions where they learn to prompt the tool effectively. By automating the technical bottlenecks, you elevate their performance and retain your best cultural assets.