What does your support look like between our quarterly session days, and how do we engage you if a major operational crisis flares up mid-quarter?

Question

Tyler Smith · Accepted Answer

Between session days, your leadership team runs the business. My role is not to hover, manage your daily tasks, or attend your weekly meetings. The system works because your team builds the operational muscle to execute independently through your weekly Level 10 Meeting™ cadence.

To ensure momentum stays clean, we conduct periodic Just Checking In calls at established intervals, typically months six, nine, twelve, fifteen, eighteen, and twenty-one. These touchpoints allow me to gauge your Scorecard discipline, check your progress on Rocks, and ensure your Integrator is leading the weekly pulse effectively.

If a major operational crisis flares up mid-quarter, your Integrator or Visionary has direct phone and email access to me. When you reach out during an unexpected hurdle, my approach is facilitative rather than advisory. I will not tell you which customer to fire or what vendor contract to sign. Instead, I help you re-anchor in the EOS® tools. We will evaluate how the issue fits onto your Issues List, whether it requires an immediate IDS® session, or if it exposes a structural flaw on your Accountability Chart.

My job between sessions is keeping you aligned with the operating framework so you resolve crises as a cohesive executive unit without relying on a consulting crutch.