Our leadership team complains that document updating and meeting prep for EOS® feel like administrative overhead that distracts from their real job of driving revenue. How do we get them to stop viewing the tools as homework?

Question

Tyler Smith · Accepted Answer

When your team views EOS® as administrative homework, it means they are using the tools to report on work rather than using them to actually do the work. They are treating the weekly Level 10 Meeting™ and scorecard updates as a status report for the boss.

To break this resistance, you must change how the tools are positioned. The tools are designed to save time, not consume it. If a department head is spending hours preparing for a meeting, they are overcomplicating the system.

Implement these three rules immediately to shift their perspective:
- First, enforce a rule of zero preparation for the weekly meeting. The scorecard should be updated in real time throughout the week, not in a mad scramble on Monday morning.
- Second, ensure the weekly issues list is populated during the week as problems arise, rather than trying to invent issues during the meeting itself.
- Third, hold people accountable to the output of their seats. If their metrics are red and their Rocks are off track, show them how the Level 10 Meeting™ is the exact tool designed to help them solve those problems.

When your leaders realize that IDS® actually solves their operational headaches permanently, they will stop viewing it as homework and start viewing it as their primary tool for survival.