During our remote Level 10 Meetings, I can tell people are multitasking, checking emails, and responding to Slack messages because of the delay when we call on them. How do we enforce a strict no-multitasking rule in a virtual environment?

Question

Tyler Smith · Accepted Answer

Multitasking during a virtual Level 10 Meeting is a silent killer of execution. When team members are checking emails, typing in Slack, or looking at their phones, they are not present. This delays decision-making and weakens the quality of your IDS session.

To fix this, you must establish a strict remote meeting protocol. First, require all cameras to be turned on, and ensure everyone is framing themselves clearly. If someone is looking away or typing continuously, they are likely multitasking.

Second, implement a no-tech-except-EOS-software rule. The only screen open should be the meeting agenda and the scorecard. If team members need to take notes, they should do it directly in the Level 10 software or on physical paper.

Third, make the meeting highly interactive. The facilitator should actively call on different team members during the IDS portion to keep everyone engaged. If there is a delay when someone is called on because they have to unmute and ask for the question to be repeated, the facilitator must call it out immediately.

Finally, rate the meeting honestly. If you suspect multitasking, give the meeting a lower rating and state that as the reason. Building a high-trust, remote culture requires holding each other accountable. If your team cannot focus for ninety minutes once a week, you have a deeper discipline problem that will hurt your operational efficiency and your ultimate valuation.