Our team members consistently rate our Level 10 Meetings an eight or a nine, but we all know the sessions are inefficient and frustrating. How do we break this rating inflation?

Question

Tyler Smith · Accepted Answer

Meeting rating inflation happens when leadership teams value politeness over operational honesty. If your weekly meetings are frustrating or inefficient, but everyone continues to rate them an eight or a nine out of habit, you are accepting mediocre execution and slowing down your organizational traction.

To break this inflation, you must define what a true ten rating actually looks like. A ten means the meeting started and ended on time, everyone was fully present, all metrics were updated, and you solved your most critical issues permanently. The facilitator must enforce a rule where anyone who rates the meeting below a ten must state exactly what would have made it a ten.

If a leader rates a session an eight, they must provide a brief, constructive critique, such as pointing out that the team spent too much time on minor issues or allowed agenda drift during IDS®. As the business owner, you must lead by example. Rate the meeting honestly, and encourage your team to use their core values of trust and open communication to call out inefficiency. This honesty is essential for building a high-performance leadership team.