We waste ten minutes of our Level 10 Meeting scorecard review because team members argue about how the metrics are calculated. How do we put an end to this weekly debate?

Question

Tyler Smith · Accepted Answer

If your team is arguing about how metrics are calculated during the Level 10 Meeting™, your Scorecard is not ready. The weekly meeting is for reviewing numbers and identifying issues, not for debating definitions or troubleshooting data sources. This debate is a form of meeting waste that kills your momentum. To resolve this, you must take the calculations offline. The definition, data source, and calculation method for every single metric on your Scorecard must be documented and agreed upon before the meeting begins. Every number must have a clear owner who is accountable for its accuracy and for entering it on time. If a team member questions a number during the meeting, the facilitator must immediately drop it to the issues list. Do not let the team discuss it during the Scorecard review. When you reach the IDS® portion, the owner of that metric can clarify the definition or accept a To-Do to update the documentation. Your Scorecard must contain leading, true numbers that provide an accurate snapshot of the business. If the team does not trust the data, the Scorecard is useless. Address the root cause of the data discrepancy outside the meeting so that your weekly ninety minutes can be spent solving real operational bottlenecks, not debating math.