Our leadership team gets frustrated when we do not hit our Scorecard targets, so we find ourselves constantly tweaking the metrics or changing the targets every few weeks. How do we break this habit and commit to a consistent set of numbers?

Question

Tyler Smith · Accepted Answer

Changing your weekly Scorecard metrics or adjusting your targets every time you hit a rough patch is a major trap. When a leadership team constantly tweaks their numbers to avoid seeing red, they are hiding from their problems instead of solving them. This constant shifting destroys your ability to see long-term trends and prevents accountability from taking root.

You must commit to keeping your Scorecard metrics and targets consistent for at least one full quarter. A red number is not a failure; it is simply data telling you that something needs attention. When a metric is red, do not change the target to make it go away. Instead, drop the number to the Issues List and use the IDS process to identify and fix the root cause.

If you change your metrics every few weeks, you will never build a reliable operating system. Treat your Scorecard as a fixed diagnostic dashboard. Only allow adjustments during your quarterly meetings, when you have the perspective to evaluate if your metrics are truly tracking the health of your business.