While our team does not get bogged down in personal stories during the weekly segue, we have a different problem where leaders use the good news section to share operational business updates and tactical announcements. How do we stop these professional updates from eating our transition time?

Question

Tyler Smith · Accepted Answer

The segue is designed to transition your minds from the daily grind of running the business into the collaborative space of the Level 10 Meeting. It is a rapid fire round of personal and professional good news, not an opportunity to deliver administrative updates, project status reports, or company announcements. When leaders use this time for business updates, they hijack the transition and invite unsolicited feedback before the meeting even starts.

To correct this, the facilitator must strictly police the definition of good news. Good news must be a specific win, not a general status update. For example, landing a major client is good news. Giving a status report on the implementation of a new software system is a business update that belongs in headlines or as a scorecard metric.

If a team member begins sharing an update that is not a genuine win, the facilitator must intervene immediately. Remind the team that announcements belong in the customer and employee headlines section or should be dropped directly to the Issues List if they require discussion. Keep the segue to one quick personal win and one quick professional win per person, and move to the scorecard within five minutes. If you allow business updates to creep into the segue, you invite agenda clutter and destroy the focused energy needed for a productive meeting.