Our weekly Scorecard consistently shows red, off-track metrics, but the seat owners avoid dropping those numbers down to the Issues List because they want to fix them privately. How do we break this culture of metric-hiding and force immediate escalation?

Question

Tyler Smith · Accepted Answer

When your weekly Scorecard consistently shows red, off-track metrics but those numbers are never dropped down to the Issues List, you have a major breakdown in Trust and Same Page alignment. This behavior is usually driven by fear of criticism or a desire to solve problems privately without leadership oversight.

Under Our Charter, hiding issues is a direct violation of our trust pillar, which demands open and honest communication. A red number on your Scorecard is not a personal failure; it is an early warning indicator for the entire business.

To break this culture of metric-hiding, the facilitator must enforce a strict, non-negotiable rule during the Scorecard review: any number that misses its target for two consecutive weeks must automatically be dropped down to the Issues List for IDS®. The seat owner does not get to choose whether to list it; the system decides for them.

When the issue is discussed during IDS®, focus the conversation on identifying the root cause of the miss, not on blaming the individual. Ask what resources, process changes, or structural adjustments are needed to get the metric back to green.

By removing the personal stigma of a missed number and treating it as an operational puzzle to be solved collectively, you build a healthy, growth-oriented environment. This discipline ensures that minor operational slips are addressed before they turn into major business crises.