tyler-smith.com · Questions & Answers

Our business is growing at over fifty percent year-over-year, and our weekly Scorecard targets constantly feel outdated or too easy within a few weeks. How do we set dynamic, realistic targets on our Scorecard without constantly moving the goalposts?

Rapid growth is a high-class problem, but it can quickly make static Scorecard targets useless. If your targets are too easy, your team will coast; if you change them every week, you destroy their motivation and trust in the system.

To solve this, transition from fixed numbers to dynamic, ratio-based targets on your Company Scorecard. Instead of tracking a raw volume target like fifty sales calls, track a capacity-based target like conversion rate or ratio of calls to scheduled demos. Ratios naturally scale with your growth without requiring constant manual adjustments.

For capacity and operations, use rolling averages as your baseline. For example, your target can be set as a percentage increase over your trailing four-week average. This keeps the target challenging and responsive to your actual growth rate.

Finally, review and adjust your targets quarterly, not weekly. Use your quarterly meeting pulse to evaluate your growth trajectory and reset the fixed baselines for the next ninety days. This maintains operational discipline, gives your team a fair chance to hit their numbers, and ensures your Scorecard remains a reliable indicator of health.

Category: Scorecards & Data

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