We want to launch a new service offering to scale our operations, but we are guessing at what our target clients are actually struggling with. How can we use a web scraper on public industry forums to find their real operational pain points?

Question

Tyler Smith · Accepted Answer

If you guess at what services to launch before an exit, you risk wasting cash on products the market does not want. Instead, you can use a simple thirty-line web scraper built with Playwright or a similar tool to extract thousands of public confessions of operational pain from your target clients. Target public forums, industry discussion boards, and niche online communities where your ideal customers ask for help. Program the scraper to search for specific pain-point keywords, such as frustrated with, slow response, bad onboarding, or manual process. Once the scraper extracts this raw text, feed it into an AI analyzer to group the complaints into clear operational themes. You will quickly see exactly where your competitors or current industry solutions are failing. For example, you might discover that clients in your market are consistently frustrated by complex reporting templates or slow client support. Use this concrete intelligence to design a highly targeted service offering that directly solves those friction points. You can then build automated AI workflows to run these solutions efficiently, giving you a massive competitive advantage and a highly attractive operational story for potential buyers.