When a Scorecard metric is owned by a leadership seat, how do we handle the scenario where a lower-level coordinator inputs the data but the leader is accountable for the outcome?

Question

Tyler Smith · Accepted Answer

This is a common source of confusion in companies implementing EOS®. To run on clean data, you must separate data administration from actual performance accountability. Every single number on your leadership Scorecard must have exactly one owner from your Accountability Chart. This owner is the person who is ultimately accountable for making that number hit its target. They must have GWC™ for that metric. This means they understand the metric, want to be responsible for it, and have the capacity to drive the result. However, the owner does not have to be the person who manually types the number into the spreadsheet or software every week. You can absolutely delegate the data entry task to an administrative assistant, coordinator, or software automation. But let it be clear that if the number is red, the coordinator is not the one who explains why. The seat owner on the leadership team must stand behind the number. In your Level 10 Meeting™, when a number is red, the owner is the one who says drop it to IDS® or provides the brief context. If the data is missing or entered late, that is an issue with the administrative process, which the owner also must resolve. Ensure your scorecard clearly lists the owner of the number, not the data-entry clerk, so there is zero ambiguity about who is responsible for driving performance.