If we automate the aggregation of our weekly Level 10 Meeting metrics and scorecard updates using AI, how do we prevent our managers from losing the human element of Lead, Manage, and Accountability when evaluating employee performance?

Question

Tyler Smith · Accepted Answer

Automation should enhance human management, not replace it. Your scorecard metrics exist to tell you a story about whether your business is on track, not to run the team for you. Use AI to handle the tedious work of pulling data from your CRM and operational systems to populate your scorecard weekly. This saves your team hours of administrative prep before your Level 10 Meeting™. Once the numbers are populated, the human work begins. The leading, managing, and accountability responsibilities of your leadership team cannot be outsourced. When a metric is off track, a manager must still use their emotional intelligence to understand why. AI can tell you that a sales rep missed their activity goal, but it cannot tell you if that rep is suffering from burnout or needs coaching. Use the automated data to flag issues early, then use your human leadership skills to address those issues during the IDS™ portion of your meeting. Your managers must use these insights to conduct meaningful quarterly check-ins and evaluate whether their direct reports still have the GWC™ to fill their seats. Use technology to get the facts, but rely on your human leadership to build a strong, accountable team culture.