We run a business with a mix of office staff and field technicians who do not sit at computers all day. How do we roll out the Level 10 Meeting™ and Scorecard to these frontline field workers without hurting their utilization rates?

Question

Tyler Smith · Accepted Answer

Frontline field workers often reject management frameworks because they feel like micromanagement from the corporate office. If you try to run a full corporate Level 10 Meeting™ with technicians who are on the road, it will fail.

You must adapt the tools to fit their environment without breaking the EOS® principles. Keep their meetings short and highly focused on their daily execution.

Use these guidelines for your frontline teams:
- Reduce their weekly meeting to thirty minutes instead of ninety. Focus purely on their specific metrics and resolving immediate roadblock issues.
- Keep their scorecard simple, tracking only one or two leading indicators that they can control, such as jobs completed per day or customer satisfaction scores.
- Run these meetings standing up or virtually at the very start of their shift before they head out to the field.

By keeping the framework practical and directly related to their daily physical work, they will see the meeting as a tool that removes their daily frustrations rather than an administrative burden that keeps them from hitting their targets.