We have an operations manager who is an absolute core values match, but our business has outgrown her and she lacks the capacity to run our new automated logistics network. She fails GWC™ for her current seat. How do we find her a different seat without destroying company morale?

Question

Tyler Smith · Accepted Answer

When you have a team member who is a perfect core values fit but fails GWC™ for their seat, you are facing a classic right-person-wrong-seat scenario. It is a tough spot because you genuinely like the person, but keeping them in a seat they cannot handle is unfair to them and damaging to your company's growth.

You must handle this with objective, unsentimental clarity. Start by assessing their conative style and cognitive capabilities using tools like the Culture Index or Predictive Index. This data will help you understand their natural strengths and where they can actually succeed.

Look at your current Accountability Chart to see if there is an open, funded seat where they truly have the GWC™ to perform. If that seat exists and they want it, make the move. If there is no such seat available, you must make the difficult decision to transition them out of the organization. Keeping a right person in the wrong seat eventually destroys team morale because the rest of the department has to carry their weight. Deal with the issue head-on.