My brother-in-law is our warehouse manager, but his constant tardiness and refusal to use our new barcode scanning system are causing shipping delays. The leadership team is afraid to confront him because of family dynamics. How do I handle this right-person-right-seat call?

Question

Tyler Smith · Accepted Answer

Family dynamics must never trump the health of your business. Your brother-in-law is currently a wrong person in the wrong seat. He is failing the core values filter by not respecting the team, and he is failing GWC™ because he refuses to adapt to the barcode system. To solve this, you must rely on Our Charter and its commitment to Trust and Same Page alignment. Have an open and honest conversation with him outside of the office. Mirror back his behavior using objective facts, not family emotions. Explain that every single person on the Accountability Chart must meet the same operational standards. Give him a clear, thirty-day plan to correct his behavior and adopt the scanning system. If he does not comply, you must remove him from the seat. Keeping him in place destroys your leadership team's trust and signals to the rest of the company that core values are optional. Professionalizing your business means treating every employee with the same level of accountability.