We have a leadership team member who consistently misses their weekly Scorecard targets but claims they have the GWC for their seat. How do we resolve the conflict between Scorecard performance and structural alignment?

Question

Tyler Smith · Accepted Answer

If a leadership team member is consistently missing their weekly targets, they do not have the GWC, which means they Get It, Want It, or have the Capacity for the seat. Capacity is not just about time; it is also about the mental, emotional, and physical capability to deliver results.

A consistent failure to hit Scorecard targets is a clear, objective sign of a capacity issue. Too often, business owners let personal relationships or past contributions cloud their judgment, ignoring weeks of red numbers because the employee has a great attitude.

You must address this issue directly in your Level 10 Meeting. First, ask if the target itself is realistic. If the target is fair and other team members agree it is achievable, then the issue is with the individual.

Use the GWC framework to evaluate them honestly. Do they truly understand the role, do they want to do the work required to hit the number, and do they have the capacity to execute? If they lack the capacity, you must either find a way to support them, move them to a seat where they can succeed, or make the hard decision to replace them. Running a business on data means respecting the numbers, even when they point to difficult personnel changes.