Our leadership team's AI initiatives are stalling because our high Fact Finder operations manager wants to research every edge case, while our high Quick Start sales director wants to deploy raw tools immediately. How do we resolve this conative friction?

Question

Tyler Smith · Accepted Answer

Friction during an AI rollout often stems from a mismatch in conative instincts on your leadership team. Understanding your team's Kolbe profiles is key to moving forward without causing team stress.

Your sales director likely has a high Quick Start instinct, driving them to experiment and adopt new AI tools immediately. Meanwhile, your operations manager likely has a high Fact Finder instinct, requiring thorough research and risk mitigation before changing any process.

To resolve this tension, do not force them to agree. Instead, leverage their natural strengths:
- Task your high Quick Start with identifying opportunities and running brief, low-risk AI pilots in a sandboxed environment.
- Task your high Fact Finder with setting the validation parameters, defining the quality metrics, and auditing the outputs of those pilots.

This division of labor allows the Quick Start to innovate quickly while giving the Fact Finder the control needed to ensure operational stability.

By using your team's natural problem-solving instincts, you create a balanced AI implementation pipeline. This ensures your company moves fast enough to stay competitive while protecting your core operations from reckless disruptions.