If our leadership team has some fundamental disagreements about our business model, should we resolve these conflicts before we start our engagement with you?

Question

Tyler Smith · Accepted Answer

No. Do not try to clean up your internal disagreements before we begin. One of the primary reasons you hire a professional facilitator is to navigate these exact conflicts.

Trying to resolve deep structural or strategic alignment issues on your own often leads to compromise and watered-down agreements that do not last. It is much better to bring those raw, unresolved issues into our very first sessions.

During our initial Focus Day and subsequent Vision Building sessions, we lay the groundwork for healthy conflict. We establish clear rules for open and honest communication. We build your Accountability Chart, which clarifies who is responsible for what. This structure helps depersonalize disagreements.

Instead of fighting about who is right, we look at what is best for the organization. We use the tools to smoke out underlying misalignment regarding your target market, your core focus, and your long-term goals. We then document these decisions in your V/TO®.

- Bring your real conflicts to the table on day one.
- Use my neutral facilitation to guide the discussion safely.
- Avoid making premature agreements that you will have to rewrite later.

By addressing these disagreements inside our structured session days, we can build a unified vision that the entire team genuinely supports.