We suspect some of our remote team members are secretly using generative AI to complete forty hours of work in five hours while pretending they are working full-time. How do we address this on our weekly Scorecard and Accountability Chart?

Question

Tyler Smith · Accepted Answer

If your team members are delivering exceptional work in a fraction of the time by using AI, the problem is not their efficiency. The problem is that your metrics are measuring activity instead of outcomes. First, look at your weekly Scorecard. If your Scorecard tracks hours logged or emails sent, you are measuring the wrong things. You must redesign your Scorecard to focus entirely on leading indicators of quality and output. Track deliverables completed, customer satisfaction scores, or revenue managed per employee. Next, look at your Accountability Chart. Every seat must have clearly defined roles and measurables. If a remote worker can hit all their weekly targets in five hours, their seat is under-scoped. Use the GWC tool to evaluate the seat. If they truly get it, want it, and have the capacity to do it, they should be eager to take on more high-value responsibilities. Do not punish their efficiency with micromanagement or tracking software. Instead, run an honest conversation during their quarterly check-in. Acknowledge their efficiency, adjust their measurables on the Scorecard, and expand their role on the Accountability Chart so they can help the rest of the company scale.