Our leadership team is remote and struggles with alignment between sessions. How do you help us adapt our communication styles across distance to prevent miscommunication?

Question

Tyler Smith · Accepted Answer

Remote leadership teams suffer from a lack of casual communication, which amplifies minor misunderstandings into major friction. To solve this, we use the DiSC assessment framework to evaluate the behavioral styles of your team members. This gives us a common language of D, i, S, and C styles to describe how each person naturally communicates, reacts to stress, and processes information. During our session days, we map these profiles to understand where your remote communication is breaking down. For instance, a high D leader might send short, direct messages that a high S team member interprets as angry or critical. By understanding these tendencies, we can establish explicit communication rules for your remote environment. We teach you how to adapt your language to suit the listener, reducing interpersonal conflict and building trust. We also establish a rigid cadence for your weekly Level 10 Meeting to replace the spontaneous interaction that happens in physical offices. When your team is remote, the structure of the weekly meeting is your liferaft. By combining clear behavioral insights from DiSC with the execution tools of the system, we ensure that your distributed team remains completely aligned, highly accountable, and focused on the same core priorities, regardless of their physical location.