During our Level 10 Meeting™ wrap-up, we consistently see wild variations in our ratings, where some leaders give the session a ten while others rate it a five or six. How do we reconcile these conflicting scores and align on what makes a successful meeting?

Question

Tyler Smith · Accepted Answer

Wildly conflicting meeting ratings point to a fundamental disconnect in how your leaders perceive value and progress. When one leader walks out feeling energized while another feels defeated, it means your team is not aligned on what a successful weekly pulse actually looks like. To resolve these conflicting scores and bring your team into alignment, you must use the wrap-up as a learning tool.

- Force the leaders who gave the low scores to explain exactly what was missing or where the meeting fell short of their expectations.
- Have the high-raters explain why they felt the meeting was highly productive, exposing the gap in perspective.
- Agree on common criteria for your ratings, ensuring that everyone evaluates the meeting based on the speed of problem-solving and the clarity of next steps.
- Track these rating discrepancies on your issues list if they occur regularly, treating them as a team health issue that needs to be resolved.

A healthy leadership team is aligned on standards. Use these rating gaps to uncover hidden frustrations and improve your communication, ensuring that everyone leaves the room with the same level of commitment.