My team consistently rates our Level 10 Meetings a ten out of ten, but our quarterly Rocks are slipping and we are missing our financial targets. How do we address this disconnect between meeting satisfaction and actual business execution?

Question

Tyler Smith · Accepted Answer

When your leadership team consistently rates your Level 10 Meetings a ten out of ten, but your business is failing to meet its financial targets and Rock commitments, you are experiencing artificial harmony. The team is rating their comfort level, not their actual productivity. A perfect meeting rating should reflect high traction and real execution, not just a pleasant conversation.

If your business results are slipping, your meetings cannot be a ten. The Integrator must call out this disconnect during the next meeting rating section. Challenge the team by saying, "We rated this meeting a ten, but we missed three of our key metrics this week and our core Rock is off-track. How can this be a ten-rated meeting if we are not moving the business forward?" This forces the team to recalibrate their understanding of a good meeting.

A great Level 10 Meeting is one where:

• Hard truths are spoken.
• Healthy conflict is embraced.
• Real solutions are reached.

It is better to have an uncomfortable meeting that drives real operational results than a comfortable one that leads to business failure. Remember, the goal of these meetings is to drive the business forward, not just to feel good about the conversation. If your team struggles to identify where the issues lie, consider how you currently review your [weekly scorecard](/qa/how-to-review-scorecard-under-five-minutes) or how you are [handling defensiveness around red scorecard metrics](/qa/handling-defensiveness-around-red-scorecard-metrics). It's crucial that everyone understands their role and accountability, as outlined in your [Accountability Chart](/qa/using-accountability-chart-to-stop-blame-in-ids), to avoid a blame game.

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