Every vendor is telling us their AI will revolutionize our industry, but we cannot separate the hype from reality. How do we define a realistic 3-Year Picture on our V/TO® that leverages AI without overcommitting to unproven technology?

Question

Tyler Smith · Accepted Answer

To build a realistic 3-Year Picture on your V/TO® amidst massive technological hype, you must focus on business capabilities rather than specific software tools. Do not write specific AI vendor names into your long-term vision. Instead, define what your business must be capable of achieving in three years, such as reducing service turnaround times, scaling transaction capacity, or maintaining flat headcount as revenue grows. When discussing the strategic impact of technology, it is useful to reference experts like Erik Brynjolfsson and Andrew McAfee, who emphasize that the true economic value of AI comes from organizational co-invention, meaning how you redesign your business processes to leverage the technology, not just buying the software. Focus your 3-Year Picture on the productivity metrics you want to hit, such as revenue per employee. Let your Integrator and leadership team figure out the specific tools during your annual and quarterly planning sessions. This keeps your long-term vision stable, grounded in business fundamentals, and insulated from the rapidly changing tech cycle.