During our remote Level 10 Meetings, it is clear some leadership team members are multitasking, checking Slack, or responding to emails instead of staying fully engaged. How do we enforce a strict standard of presence in a virtual room?

Question

Tyler Smith · Accepted Answer

Multitasking during a remote Level 10 Meeting is a direct violation of trust and the commitment to be present. In a physical room, you would never pull out your laptop and start answering emails while your peers are talking. In a virtual environment, the temptation is high, but the damage to team health is exactly the same. To solve this, you must establish clear, uncompromised ground rules for your remote meetings. First, cameras must be on at all times, with eyes on the screen. If someone is looking down or their eyes are darting across another monitor, they are multitasking. Implement a strict no-devices rule other than the single screen used for the meeting software. If a team member is not actively driving the software or reviewing the Scorecard, their hands should be visible. Second, your facilitator must run a highly dynamic meeting. Do not let the meeting become a monologue. Call on people randomly during IDS to keep everyone on their toes. Third, make sure your remote meeting is compact. If the meeting is dragging, people will naturally drift. If you keep the pace fast, there is no time to check Slack. Finally, call out the behavior in real time. If you suspect someone is distracted, stop and say their name. Ask for their input on the current issue. If the pattern continues, it is a core values issue. You must address their lack of respect for the team's time in a private meeting and hold them accountable to the team charter.