During the weekly scorecard and Rock review, our team members constantly want to start solving the problem right then and there instead of dropping the item to the Issues List. How do we train the team to drop the issue immediately without breaking the flow of the Level 10 Meeting?

Question

Tyler Smith · Accepted Answer

The first thirty minutes of your Level 10 Meeting™ are designed for reporting, not for problem solving. When a scorecard metric is red, a Rock is off-track, or a headline is shared, your team will naturally want to start discussing it immediately. If you allow this, you will run out of time for IDS® and leave your most critical issues untouched.

To prevent this drift, the facilitator must enforce a strict drop it rule. When a metric is red or a Rock is off-track, the owner of that item must state that it is off-track and then immediately say drop it. This means the item is placed directly onto the weekly Issues List to be solved during the IDS® portion of the meeting.

Do not allow anyone to ask questions or offer suggestions during the reporting section. If someone starts to explain why a metric is red, the facilitator must interrupt and say, we are just reporting, do we need to drop this? This keeps the transition crisp and preserves your ninety minutes.

By moving all discussions to the Issues List, you ensure that you are prioritizing your time correctly. You do not want to spend fifteen minutes solving a minor scorecard variance at the start of the meeting, only to realize you have no time left to solve a massive operational bottleneck during IDS®. Trust the process and drop the issues to the list.