During our Level 10 Meeting™ segue, one of our partners consistently shares passive-aggressive personal bests that are actually disguised complaints about other departments, souring the mood before the meeting even starts. How do we police the segue to keep it genuinely positive?

Question

Tyler Smith · Accepted Answer

The purpose of the Level 10 Meeting™ segue is to transition your leadership team from their busy operational silos into a collaborative, whole-company mindset. When a leader uses this time to air passive-aggressive grievances under the guise of a personal or professional best, it acts as toxic pollution that derails the entire meeting before it even begins.

To regain control of the first five minutes of your weekly pulse, apply these steps:

- Establish a strict definition for what constitutes a valid personal or professional best, ensuring it is a genuine win or positive update.
- The facilitator must immediately redirect any disguised complaints by saying: That sounds like an issue for us to capture on the list, let us stick to positive highlights for the segue.
- Address the behavior outside of the meeting in a one-on-one setting, reminding the leader that passive-aggressive behavior violates the team's core values and trust.

The segue is a psychological tool designed to bring positive energy into the room. If a leader cannot find a single positive thing to share, they should simply pass rather than dragging the team down. Keep the transition clean and move swiftly into the scorecard.