My leadership team members are all wearing multiple hats, and several of them claim they do not have the physical capacity to complete their weekly Rocks. How do we use the Accountability Chart to objectively determine if a seat is overloaded or if the person simply lacks time-management skills?

Question

Tyler Smith · Accepted Answer

When leadership team members complain about a lack of capacity to complete their Rocks, you must diagnose the issue objectively. Do not guess whether they are bad at time management or genuinely overworked. Use your Accountability Chart to find the truth.

Start by listing every single role currently assigned to that leader's seat. A healthy seat should have no more than five major roles. If the leader is running multiple seats, or if their primary seat has become bloated with ten different administrative tasks, the seat itself is structurally overloaded.

If the structure is fine, but the leader is still failing to hit their weekly Scorecard numbers, look at their GWC™ profile. Specifically, evaluate their Capacity. Capacity is not just about having enough hours in the day, it is also about mental bandwidth, focus, and capability.

To solve a capacity issue, help the leader delegate and elevate. Identify the low-value, repetitive tasks that are consuming their time and look for ways to automate them using AI tools or hand them off to a coordinator. If they still cannot manage the workload after offloading non-essential tasks, you may have a Right Person, Right Seat issue that requires a deeper conversation.