Our leadership team nods their heads during our quarterly planning sessions, but as soon as we leave the room, they slide back into their old habits and ignore their Rocks. How do we break this cycle of passive resistance?

Question

Tyler Smith · Accepted Answer

Passive resistance is more dangerous than active pushback because it is harder to spot. When leaders give lip service to the tools during sessions but ignore them in their daily work, it stalls your entire implementation. To break this cycle, you must make accountability highly visible and impossible to ignore. First, use your weekly Level 10 Meeting™ as the primary accountability mechanism. The Rock review portion of the meeting is binary: you are either on track or off track. There is no room for stories or explanations. If a leader is consistently off track, the Rock must be dropped to the Issues List and solved using IDS®. Second, as the Integrator, you must address the behavior outside the session. Schedule a one on one meeting and use the GWC™ tool to evaluate if they truly want and understand the accountability that comes with their seat. Third, ensure that failing to achieve Rocks has real consequences. If missed goals are always met with excuses and zero repercussions, the team will continue to treat them as optional. Consistency is the key. When you enforce the rules of the system every week without fail, passive resistance becomes too uncomfortable to maintain.