We have two highly valued administrative employees who want to transition to a job-share arrangement for our Office Manager seat, working part-time. How do we document this job-share on our Accountability Chart without violating the core EOS principle of having only one name in a seat?

Question

Tyler Smith · Accepted Answer

To maintain absolute accountability in your organization, you cannot have two names in one box on the Accountability Chart. Having two people share a single seat violates the core EOS rule of one name per seat because when two people are accountable, nobody is accountable.

To solve this while still allowing the job-share arrangement, you must split the seat into two separate boxes on your Accountability Chart. Each box must have its own unique title and five core roles, even if the work is highly similar. For example, you can design an Office Manager - Systems seat and an Office Manager - Reception seat.

Alternatively, if the work is completely identical, you must designate one of the employees as the lead who sits in the primary Office Manager seat and is solely accountable for the weekly scorecard metrics and overall results. The other employee will sit in an Office Assistant seat reporting to them.

This structure ensures your business maintains a single point of accountability. It also prevents your leadership team from getting conflicting answers when questions or issues arise. You must clarify these boundaries to both employees so they understand who owns the ultimate results for each specific function.