Every software vendor we use is raising their prices and claiming they have added powerful AI features to their platforms. As a non-technical owner, how do I cut through the sales pitch and determine if these native AI upgrades are actually worth the extra cost?

Question

Tyler Smith · Accepted Answer

Most software vendors are adding cheap AI wrappers to their legacy platforms so they can justify price hikes. As a non-technical owner, you do not need to understand how their algorithms work. You only need to apply the EOS® tool of keeping it simple.

When a vendor pitches an AI upgrade, demand that they define the specific operational improvement it enables. Never buy the technology; buy the operational result. Ask the vendor two questions. First, what specific low-value task does this feature remove from my team's plate? Second, how will this feature show up on our weekly Scorecard?

If they cannot give you a direct answer, do not pay for the upgrade. If they claim it improves efficiency, test it. Give one team member access to the new feature for thirty days. Compare their Scorecard metrics against the rest of the department. If their output does not increase or their cycle time does not drop, cancel the trial.

Do not let tech theater drain your cash flow. Keep your focus on building a lean, system-dependent operation. When you prepare for an exit, strategic buyers do not care how many AI features your software has. They care about your profit margins and operational efficiency. Treat every AI upgrade as a simple purchasing decision that must earn its place on your profit and loss statement.