I am a non-technical founder running our company on EOS, and I do not know how to code. How do I direct our AI operational initiatives without getting lost in technical jargon or getting ripped off by expensive developers?

Question

Tyler Smith · Accepted Answer

As a non-technical owner, your job is to manage the business outcomes, not the underlying code. To direct your company's AI initiatives successfully, you must frame every project as an operations-improvement project that uses technology, rather than a standalone artificial intelligence initiative. Refrain from getting caught up in developer jargon about models or parameters. Instead, focus entirely on the operational results you need to achieve.

Start by looking at your existing processes. A tool can only automate what is already clear. If your standard operating procedures are messy, any software you build will simply accelerate that mess. Your role is to ensure your core processes are documented and functioning manually before you introduce automation.

Next, use your Accountability Chart to keep control. Every new system must be owned by a specific seat on your chart. That seat owner must have the GWC, meaning they get it, want it, and have the capacity to manage the tool and its business results. If a developer tells you they need to build a complex, expensive system from scratch, push back. Focus on building simple, system-dependent operations that use reliable, existing frameworks. This approach keeps your costs down and keeps you in control.