I am a non-technical business owner who wants to set a company-wide Rock for AI integration this quarter, but I do not know how to define the milestones. How do I write an actionable AI Rock for my leadership team without getting bogged down in software engineering terms?

Question

Tyler Smith · Accepted Answer

Writing an actionable Rock for AI integration as a non-technical owner requires you to focus on the desired business outcome rather than the technical execution. You do not need to understand code to hold your leadership team accountable. You simply need to define what success looks like in plain English using the EOS Rock framework. Start by identifying the specific bottleneck you want to solve. Your Rock should be written as a specific, measurable result. For example, your Rock might be to automate eighty percent of our initial customer intake sorting by the end of the quarter. Next, work with your Integrator to break the Rock down into clear, non-technical milestones. The first milestone should be to document the existing manual process step by step, which ensures you are not automating a broken workflow. The second milestone is to select an off-the-shelf AI tool and test it with ten historical client files to compare the AI outputs with your human standards. The third milestone is to run a live pilot with one team member for two weeks. The final milestone is to train the rest of the team and update your documented core processes. By structuring the Rock this way, you keep your leadership team focused on operational efficiency rather than shiny technology. You can easily track progress during your weekly Level 10 Meeting by asking if the milestones are on track or off track, keeping you firmly in control without requiring a degree in computer science.