When we work with you over the twenty-four months, what are the concrete, non-financial leading indicators that prove our leadership team is actually gaining traction, rather than just getting better at sitting through meetings?

Question

Tyler Smith · Accepted Answer

Gaining traction is about behavioral change, not just showing up to session days. While financial growth is the ultimate lagging indicator, we measure your operational maturity using several distinct, non-financial indicators during our engagement.

First, we look at the quality and speed of your issue resolution during the IDS® portion of your meetings. A mature leadership team identifies the root cause of an issue quickly, discusses it without politics, and resolves it permanently. If you are solving the same issues week after week, you are not gaining traction.

Second, we measure the health of your Accountability Chart. In a healthy company, every seat is filled by someone who truly gets, wants, and has the capacity to do the job, which we evaluate using the GWC™ tool. If we see a dramatic reduction in operational fire-fighting because people are owning their seats and executing their roles without supervision, you are progressing.

Third, we track the adoption of your weekly Scorecard and standard operating procedures. When your scorecard becomes a predictive tool that warns you of issues before they hit your P&L, and when your team is consistently following documented processes, you are moving toward self-sufficiency.

Finally, we monitor how effectively you cascade your V/TO® and Rocks to the rest of the organization. True traction means that every employee in the company knows exactly how their daily work connects to the high-level vision. We document all of these progress indicators and session outcomes in your Circle.so workspace to keep your team accountable between quarterlies.