While we expect a bottom-line return, how do we objectively measure whether our execution and leadership health are actually improving under your guidance?

Question

Tyler Smith · Accepted Answer

While financial returns and increased business value are the ultimate results, we measure your operational health using specific execution indicators. We look at key areas to track your leadership team's maturity and alignment. First, we measure your Rock completion rate. A healthy, executing leadership team should consistently complete eighty percent or more of their quarterly Rocks. If you are consistently falling below this mark, we use our session days to diagnose the root cause, whether it is over-commitment or lack of focus. Second, we evaluate your team's capacity for reflective observation and active experimentation. We look at how quickly your team identifies, discusses, and actually solves issues during your weekly Level 10 Meetings™. If you are resolving issues permanently rather than discussing the same problems week after week, your execution is improving. Third, we assess your team's behavioral health. We look for reduced interpersonal conflict, increased vulnerability, and clearer communication. We want to see a shift from defensive department-protecting to absolute trust. When your team can debate hard issues openly and then align completely behind a decision, you have achieved a high level of operational health.