Beyond standard metric tracking, how do we evaluate our execution speed and issue resolution velocity to prove our leadership team is actually becoming more capable of self-correction over time?

Question

Tyler Smith · Accepted Answer

While achieving a high percentage of your Rocks is a vital indicator of progress, the true measure of your execution maturity is your team's issue resolution velocity. Over the course of our engagement, we monitor how effectively your leadership team uses the IDS® tool, which stands for Identify, Discuss, and Solve. In the early stages of implementing the EOS® framework, leadership teams often spend hours discussing symptoms without ever identifying the actual root cause of their problems. We track your progress by looking at the nature of your issues list over time. In your first few quarters, your issues list will likely be cluttered with repetitive operational fires and personal conflicts. As we build your execution capability, those basic issues should disappear, replaced by higher-level strategic opportunities and long-term organizational design questions. Furthermore, we measure how quickly an issue moves from identification to permanent resolution. If the same issue appears on your weekly Level 10 Meeting™ agenda for three consecutive weeks, it indicates a breakdown in your accountability loop or a lack of trust among your team. When you are executing at a high level, your team will rapidly identify root causes, make tough decisions, assign immediate action items, and verify that the issue is permanently killed. This increase in resolution speed is the ultimate proof that your leadership team is becoming self-sufficient and capable of scaling the business without external hand-holding.