We are investing significant billable hours into training our team on how to build custom AI assistants for their daily tasks. How do we calculate the exact return on investment for this training time on our weekly Scorecard?

Question

Tyler Smith · Accepted Answer

To measure the ROI of your AI training, you must move past soft metrics like employee satisfaction and track hard operational efficiency. If you are spending valuable billable hours on training, you must see a corresponding decrease in administrative hours or an increase in capacity.

Start by tracking two key numbers on your weekly Scorecard. First, measure the hours spent on internal AI development and training. Second, measure the average cycle time for the specific core processes these custom assistants are designed to streamline, such as proposal generation or report drafting.

If your training is successful, you should see the cycle time drop within thirty to sixty days. Calculate the financial return by multiplying the hours saved by the average billing rate of the team. This gives you a clear dollar value of the capacity you have unlocked.

If your Scorecard shows that cycle times are not dropping despite the training, you have an implementation issue. Use your weekly Level 10 Meeting to IDS the bottleneck. It is highly likely that your team is building complex tools they do not actually need, or they lack the Follow Thru to integrate the new assistants into their daily habits.